Monday, February 14, 2005


Usability Testing — Latest Ideas From Jakob Nielsen

Despite being an artificial situation, user testing generates realistic findings because people engage strongly with the tasks and suspend their disbelief."

Suspension of disbelief is a concept from fiction writing -- it is what the reader needs to do in order to become immersed in the fictional world. The writer creates an illusion, and the job of the writer is to prevent that illusion from being interrupted. So says one (of many) schools of literary theory.

Read Nielsen's column here:
Authentic Behavior in User Testing (Jakob Nielsen's Alertbox)

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